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FAQ
Do you offer exchanges?
Do you offer exchanges?
Yes. For purchases made on Simpleaf, we offer free returns or exchanges within 90 days of your order date (eligible items only).
Can I return or exchange products purchased somewhere else (Amazon, retail, another website)?
Can I return or exchange products purchased somewhere else (Amazon, retail, another website)?
At this time, we can’t process returns or exchanges for orders placed on other platforms due to different systems and policies. If you need help navigating the return on the original platform, reach out—we’ll do our best to assist.
What is your return policy for orders purchased on Simpleaf?
What is your return policy for orders purchased on Simpleaf?
We offer free returns within 90 days of your order date for eligible items purchased on our website and shipped within the contiguous U.S. Once received, refunds are issued back to the original payment method.
Are there any non-refundable fees or exclusions?
Are there any non-refundable fees or exclusions?
Yes. Original shipping and handling fees are non-refundable. Any applicable duties & taxes reimbursements are also non-refundable.
How do I start a return?
How do I start a return?
Sign in to your account to start a return, or contact Client Services and we’ll help you get it going.
When will I receive my refund?
When will I receive my refund?
After your return is received at our warehouse, please allow up to 10 business days for your refund to be processed. We’ll email you when it’s complete.
Can I reuse a promo code if I returned an item?
Can I reuse a promo code if I returned an item?
Promo codes can be reused only if they’re still valid and not expired. We’re unable to apply expired promo codes to replacement orders.
Are returns accepted for Canada, Hawaii, Alaska, or APO/FPO/DPO addresses?
Are returns accepted for Canada, Hawaii, Alaska, or APO/FPO/DPO addresses?
Not at this time. Orders shipped to Canada, Hawaii, Alaska, and APO/FPO/DPO addresses are currently final sale (no returns).
When will my order be processed?
When will my order be processed?
Most orders process and ship within 24–48 hours. Orders placed Friday–Sunday may take slightly longer due to limited weekend fulfillment.
When will I receive my order?
When will I receive my order?
After your order ships, most customers receive delivery in 1–3 business days. In rare cases, delivery may take up to 5 business days.
Can I pause my subscription?
Can I pause my subscription?
Write a clear and concise answer to guide your customers.Absolutely. Sign in to your account and pause your subscription anytime. You can resume whenever you’re ready.
My subscription payment failed—what happens now?
My subscription payment failed—what happens now?
If your payment is declined, we’ll notify you to update your payment method. We’ll retry payment once daily for up to 3 days. If all attempts fail, that order is canceled, but your subscription stays active for the next scheduled order.
Need your subscription order sooner?
Need your subscription order sooner?
Update your payment method, confirm your item selections, and select “Process Now” on your Subscription page (if available).
What are Simpleaf’s ingredient standards?
What are Simpleaf’s ingredient standards?
We formulate with care—using thoughtful, effective ingredients and holding ourselves to a high standard for safety and performance. We aim for formulas that work great and feel great, while being mindful of the home, pets, and the environment.
How do you approach fragrance in your scented wipes?
How do you approach fragrance in your scented wipes?
Our scented wipes use naturally-sourced fragrance ingredients and are described using terminology aligned with ISO 9235:2013 for aromatic natural raw materials. We choose fragrance profiles designed to be approachable, balanced, and appropriate for everyday use.
Are Simpleaf products cruelty-free? Do you test on animals?
Are Simpleaf products cruelty-free? Do you test on animals?
We believe animal testing is unnecessary and unethical. Simpleaf products are not tested on animals.
What forms of payment do you accept?
What forms of payment do you accept?
We accept the payment methods shown at checkout, including major credit/debit cards and supported express checkout options.
How can I reach Client Services?
How can I reach Client Services?
You can contact us by email, phone, or chat. For the most up-to-date hours and contact options, visit our Contact Us page.
What does the “Giving Back 1%” badge mean?
What does the “Giving Back 1%” badge mean?
The Giving Back 1% badge marks products that support Simpleaf’s giving program (all products except Body Wipes). Current partners include Toilet Twinning, Streetside Showers, Hope Supply Co., and Baby2Baby. We also make additional product donations beyond our formal pledges when needs arise.
How does giving work for Body Wipes?
How does giving work for Body Wipes?
Body Wipes have a separate pledge: for every 4 pouches sold, we donate 1 pouch. We also donate products outside of our official pledges as opportunities and needs come up.
What does Simpleaf stand for?
What does Simpleaf stand for?
Our customers are the voice—our mission is to listen and act. We make everyday personal and home hygiene products with thoughtful ingredients and a commitment to keep improving, raising the standard, and earning your trust.